Ryno Field Management Solutions ("RynoSuite," "we," "us," or "our") operates the RynoSuite field service management platform, accessible at rynosuite.com and app.rynosuite.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our platform, website, or services.
By accessing or using RynoSuite, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
When you register for RynoSuite, use our platform, or communicate with us, we may collect:
When you access our platform, we automatically collect certain technical information, including:
RynoSuite is a business tool. When you use our platform to manage your service business, you may input personal information about your own customers — including their names, addresses, phone numbers, and email addresses. We process this data solely on your behalf to provide the platform's features and functionality. You are responsible for ensuring you have appropriate authorization to input and use your customers' information within RynoSuite.
We use the information we collect to:
We do not use your information or your customers' information for advertising or marketing purposes unrelated to RynoSuite's own services.
RynoSuite does not sell, rent, share, or disclose mobile phone numbers or SMS opt-in data to any third parties or affiliates for marketing or promotional purposes — at any time, under any circumstances.
RynoSuite uses Twilio to send automated SMS text messages to the end customers of businesses that use our platform. These messages are strictly transactional and operational in nature. We do not send marketing or promotional SMS messages.
The types of SMS messages sent through RynoSuite on behalf of service businesses include:
Before any SMS messages are sent to a customer, the RynoSuite platform requires that the service business (our user) obtain explicit opt-in consent from the customer. Consent is collected when a customer provides their phone number and agrees to receive SMS notifications through service request forms, scheduling confirmations, or other customer interactions managed within the RynoSuite platform. The opt-in includes disclosure of the message program, message frequency, the "Message and data rates may apply" disclaimer, and instructions on how to opt out. Customers are informed they can reply STOP to unsubscribe or HELP for assistance.
Message frequency varies depending on the number of active jobs, estimates, and invoices associated with a customer account. Customers may receive multiple messages per job cycle (estimate, appointment, job update, invoice). Message frequency will be disclosed at the time of opt-in within the RynoSuite platform.
Customers can opt out of SMS messages at any time by replying STOP to any message received. Upon receipt of a STOP message, no further SMS messages will be sent to that number unless the customer re-opts in. Customers may also reply HELP at any time to receive assistance information, or contact the service business directly.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. For questions about your text plan or data plan, contact your wireless carrier.
We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We may share information only in the following limited circumstances:
We work with trusted third-party vendors who assist us in operating the RynoSuite platform. These include:
These service providers are contractually bound to use your information only to perform services on our behalf and are prohibited from using it for their own purposes.
We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of RynoSuite, our users, or the public.
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our platform.
We may share your information in other ways if you have provided explicit consent for us to do so.
To be unambiguous: mobile phone numbers, SMS opt-in consent records, and any data collected as part of the RynoSuite SMS messaging program are never sold, rented, shared, or disclosed to any third party for marketing, promotional, or advertising purposes. This applies to all data collected from RynoSuite platform users and their end customers.
We retain your account information and platform data for as long as your account is active or as needed to provide you with services. If you close your account, we will retain your data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements, after which it will be securely deleted or anonymized.
SMS opt-in consent records are retained for a minimum period in accordance with applicable regulations and best practices to document consent in the event of a dispute or audit.
We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, loss, misuse, or disclosure. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you suspect any unauthorized access to your account, please contact us immediately at support@rynosuite.com.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise any of these rights, please contact us at support@rynosuite.com. We will respond to all requests within a reasonable timeframe.
RynoSuite is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly. If you believe we have inadvertently collected such information, please contact us at support@rynosuite.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you via email or a prominent in-app notice.
Your continued use of RynoSuite after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Ryno Field Management Solutions
Operating as RynoSuite
1276 W Pearson St.
Hernando, FL 34442
United States
Email: support@rynosuite.com
Website: rynosuite.com
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